To safeguard the legitimate rights and interests of all consumers during this mall promotion event and enhance the shopping experience, and to clarify the service standards, this promotion event focuses on service upgrades and guarantees. All products are sold at discounted prices. The specific service policies are as follows. Please be informed by all consumers:
Ⅰ. Genuine Product Guarantee Service
During this promotion event, all lithium batteries and related accessories on sale in the mall are original factory products, brand new and unopened, meeting national relevant quality standards and industry norms. They come with complete product certificates, warranty instructions, and other relevant documents.
Ⅱ. Professional Consultation Service
During the event, the mall will open an exclusive consultation channel and be equipped with a professional technical consultant team to provide consumers with comprehensive consultation services. Whether it is the model compatibility of lithium batteries, capacity selection, installation guidance, or related questions about product performance, usage precautions, and after-sales procedures, you can contact us through online customer service, consultation hotline, or store consultation. The consultant will patiently and meticulously answer and assist consumers in choosing suitable products to avoid blind purchasing.
Ⅲ. Efficient Logistics Delivery Service
Delivery Guarantee: All orders will be delivered by professional logistics partners. The products will be properly packaged throughout the process to prevent bumps and damages during transportation. Lithium batteries are special items and are handled in accordance with dangerous goods transportation regulations to ensure transportation safety.

Ⅳ. Comprehensive After-Sales Warranty Service
1. Warranty Period: All lithium battery products follow the original factory warranty policy. The warranty period for the battery cell is 5 years or 10,000 hours (whichever comes first), calculated from the date of product receipt.
2. Warranty Scope: During the warranty period, if the product has quality issues (such as abnormal capacity reduction, charging and discharging faults, battery cell damage, etc.) that are not caused by human factors, you can apply for repair with the order voucher.
3. After-Sales Response： During the event and the warranty period， if consumers raise after-sales requests， the customer service will respond within 2 hours and provide a specific solution within 48 hours to ensure after-sales efficiency.